Refund policy

Effective date: 30 August 2026

This policy applies to products purchased directly from XLER PTY LTD trading as Yara Auto Parts (ABN 84 665 134 958). Nothing in this policy excludes, restricts or modifies rights or remedies that cannot be excluded under the Australian Consumer Law.

Return authorisation

Contact us before returning an item. Email info@yaracarparts.com with your order number, name, product, reason for return, vehicle make/model/year/variant, and clear photos of the product and packaging. For a fault, damage or fitment concern, include photos or video showing the issue. We will provide return instructions if approved.

Change-of-mind returns

Eligible change-of-mind returns may be requested within 30 days after delivery. The product must be unused, uninstalled, unmodified, undamaged, clean and resaleable, with all brackets, clips, seals, wiring, remotes, hardware, instructions and suitable packaging.

For an approved change-of-mind return, the customer is responsible for return freight. Original delivery charges are not refundable. A restocking fee of up to 10% may apply, but will not exceed 10%. Further reasonable deductions may apply for missing packaging, missing components or reduced resale value.

Products showing drilling, cutting, wiring, adhesive, clamp, fitting, removal, scratch or installation marks are not eligible for a change-of-mind return. This does not remove rights relating to genuine faults, damaged goods or incorrect goods.

Compatibility and product selection

Check the product listing, model, year, variant, body style, cab type, tub length and compatibility notes before ordering. If the correct product was supplied but an incompatible product was selected, the return will generally be treated as change of mind. Contact us before ordering if compatibility is uncertain.

Faulty, damaged or incorrect goods

Inspect products promptly and do not install an item that appears damaged, incorrect or incomplete. Please report visible freight damage, missing components or incorrect goods as soon as possible with photos of the packaging, labels, complete product and affected area.

Depending on the circumstances and applicable law, we may arrange inspection, repair, replacement, replacement parts, refund or another appropriate remedy. Where we are responsible for reasonable return freight under applicable law, agree the return method with us before sending the item.

Installation and third-party costs

Obtain written approval before engaging a third party to remove, diagnose, repair, replace or reinstall a product on our behalf. Unauthorised labour, travel, diagnostic, removal or installation expenses are not automatically reimbursed, except where required by law. Damage caused by incorrect installation, misuse or third-party workmanship is not a manufacturing defect.

Refunds and exchanges

All returns are inspected for condition, packaging, components, installation marks, serial numbers, misuse, modification, order accuracy and the reported issue. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may apply. Exchanges are subject to approval, inspection and stock availability; price differences and applicable freight may be payable.

Contact and return address

XLER PTY LTD trading as Yara Auto Parts
ABN 84 665 134 958
U6/11 Jullian Cl, Banksmeadow NSW 2019, Australia
Email: info@yaracarparts.com
Phone: +61 449 670 805

Do not send a return until written authorisation and return instructions are provided.