Refund policy
Effective date: 2 August 2026
This policy applies to products purchased directly from XLER PTY LTD trading as Yara Auto Parts (ABN 84 665 134 958). Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law (ACL).
1. Return authorisation required
Contact us before returning any item. Returns sent without approval or requested information may be refused, delayed or returned to the sender.
Email info@yaracarparts.com with your order number, name, product, reason for return, vehicle make/model/year/variant, photos of the item and packaging, and photos or video of any fault, damage or fitment concern. We will provide return instructions if approved.
2. Change-of-mind returns
Eligible change-of-mind returns may be requested within 30 days after delivery. The product must be unused, uninstalled, unmodified, undamaged, clean and resaleable; complete with all brackets, clips, seals, wiring, remotes, hardware and instructions; suitably packaged; and free from drilling, cutting, adhesive marks, fitting marks, scratches or other installation evidence.
A return may be refused or reduced in value where the item is incomplete, damaged, used or no longer reasonably resaleable.
3. Approved dry test-fit
If instructions require fitment to be checked before installation, a careful non-marking dry test-fit may be permitted. It must not involve removing protective film unless necessary for inspection, peeling or applying adhesive, tightening clamps, leaving fastener marks, drilling, cutting, wiring, scratching, marking, or driving with the product positioned or partly installed.
A product showing evidence of an installation attempt is not eligible for a change-of-mind return. This does not remove rights relating to genuine faults or incorrect goods.
4. Change-of-mind costs
For an approved change-of-mind return, the customer is responsible for return freight; original delivery charges are not refundable; a restocking fee of up to 10% may apply; and deductions may apply for missing packaging, components or reduced resale value. The customer remains responsible for the item until we receive and inspect it.
5. Installed products
Products installed, partly installed, modified, drilled, cut, wired, adhered, clamped or used cannot be returned merely because the customer changed their mind. Alleged faults will be assessed under our Warranty & Installation Policy and the ACL.
6. Compatibility and product selection
Check the listing, model, year, variant, body style, cab type, tub length and compatibility notes before ordering. If the correct item was supplied but an incompatible product was selected, the return will generally be treated as change of mind. Contact us before ordering if compatibility is uncertain.
7. Faulty, damaged or incorrect items
Inspect products promptly. Visible freight damage, missing components or an incorrect item should preferably be reported within 7 days after delivery with photos of the external packaging, labels, internal packaging, full product, affected area and supplied components. Do not install an item that appears damaged, incorrect or incomplete.
The 7-day request assists freight claims and evidence collection; it does not remove rights that cannot legally be excluded. Depending on the circumstances and law, we may arrange inspection, repair, replacement, replacement parts, refund or another appropriate remedy.
8. Installation and third-party costs
Obtain written approval before engaging a third party to remove, diagnose, repair, replace or reinstall a product on our behalf. Unauthorised labour, travel, diagnostic, removal or installation expenses are not automatically reimbursed, except where required by law. Damage caused by poor third-party workmanship is not a manufacturing defect.
9. Items not normally returnable for change of mind
- installed or partly installed products, or products with fitting or removal marks;
- custom-made, specially ordered or custom-painted products;
- modified, cut, drilled, wired or connected electrical products;
- incomplete products or products without suitable protective packaging;
- clearance or final-sale products clearly identified as non-returnable; and
- products damaged while in the customer's possession.
This section does not apply where the ACL provides a remedy.
10. Return freight, inspection and refunds
Package returns carefully and retain tracking and freight receipts. We are not responsible for damage during customer-arranged return transport caused by inadequate packaging or handling. Where we are legally responsible for reasonable return costs, agree the method with us before sending.
All returns are inspected for condition, packaging, missing components, installation marks, serial numbers, misuse, modification, order accuracy and alleged defects. If approved, refunds are issued to the original payment method. Bank or payment-provider processing times may apply.
11. Exchanges
Exchanges are subject to approval, inspection and stock availability. Price differences and applicable freight are payable before dispatch. We may process an exchange as a return and new order.
12. Contact and return address
XLER PTY LTD trading as Yara Auto Parts
ABN 84 665 134 958
U6/11 Julian Close, Banksmeadow NSW 2019
Email: info@yaracarparts.com
Phone: +61 449 670 805
Do not send a return until written authorisation and instructions are provided.
